ADMINISTRATION MANAGER

Applications accepted from: ALL PERSONS INTERESTED Division: Development Services - Permitting Center Reporting Location: 1002 Washington Avenue Workdays & Hours: Monday - Friday 8:00 am - 5:00 pm* - Subject to change* Bring your passion for public service and improving the Houston community to our team as an Administrative Manager at the Houston Permit Center, Planning & Development Services. The work we do has a lasting impact on the future of our city. Houston is a place where the cost of living is more than 25% below the top 20 metro average, and with no state income tax, home ownership is very achievable. As the fourth largest and most ethnically diversity city in the U.S., Houston has first-class access to medical care, recreation, food, festivals, sports, museums, and the performing arts. ABOUT US The City of Houston’s Planning & Development Department is a key player in the mayor’s efforts to improve public safety and infrastructure, enhance the quality of life, and maintain an efficient government that works for more than 2 million residents. Much like Houston itself, we are a culturally diverse team that is committed to improving Houston’s built environment. Our team draws and retains passionate, curious, life-long learners, and big picture thought leaders who make a difference every day by balancing the needs and interests of the community we serve. We strive to operate as a customer-focused, goal-oriented, and efficient organization. We treat ourselves, our partners, and our customers with respect while placing continuous learning at the center of our operations. The Houston Permitting Center located at 1002 Washington Avenue combines most of the City of Houston's permitting and licensing into one convenient location. Opened in June 2011, its mission is to help customers achieve their goals while complying with the City’s regulations. Providing excellent service, streamlining business processes, implementing innovative technologies, and proactively engaging customers are all cornerstones of our mission. POSITION PROFILE: The Administrative Manager at the Houston Permit Center, Planning & Development Services, leads and oversees the Site Plan Review team within the Houston Permitting Center. As Administrative Manager, you will manage departmental processes, staff, and key projects related to the review of development site plans in compliance with municipal regulations and codes. Your leadership ensures efficient service delivery to internal and external stakeholders. KEY RESPONSIBILITIES: Section Leadership & Supervision • Manage the Site Plan Review team: schedule, supervise, evaluate performance, and provide coaching and training. • Serve as hiring authority for team roles and manage staffing, timecards/personnel processes. Operational Oversight • Develop and monitor section goals, performance metrics, and budgets. • Lead planning and coordination of permit review workflows—ensuring timely, complete, and code-compliant site plan review. Plan Review Guidance • Ensure submitted development site plans meet requirements—e.g., plats, surveys, landscape and parking forms, dimensions, setbacks, utility access. • Coordinate interaction with Planning & Development, Public Works, Fire, Health, and other HPC lines of business. Policy & Procedure Management • Implement and update review standards based on City code (Chapters 26, 33, 42) and internal procedures. • Develop staff-facing documents, training materials, and performance reports. Stakeholder Engagement • Serve as a liaison to applicants, developers, City divisions, external agencies, and vendors. • Provide subject-matter expertise and respond to escalated questions, conflicts, or system issues. Project & Budget Oversight • Coordinate site-plan-related projects, e.g., new process rollouts, software/system upgrades, or cross-departmental initiatives. DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS • Manages major departmental function; establishes goals and