UX Researcher, AI

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/">values</a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><p><strong>About the Role</strong></p> <p>You'll be joining GitLab's UX Research team, supporting our core AI domain - working on features like Duo Agent Platform, GitLab Knowledge Graph, and Agent Marketplace to name a few. </p> <p>We're looking for someone who can balance speed with rigor - moving quickly when needed while ensuring research quality. You'll lead tactical studies (helping teams make fast decisions) and contribute to strategic research (shaping our AI product direction). This role requires comfort with ambiguity and the ability to adapt your approach based on team needs and timelines.</p> <p>You'll work alongside Senior and Staff UX Researchers who will support your growth, while building strong collaborative relationships with your Product Design and Product Management counterparts. </p> <p>What makes this role unique:</p> <ul> <li>Focus on AI/ML product research for enterprise developer tools</li> <li>Opportunity to shape how developers experience AI-powered features</li> <li>Fast-paced environment where research directly influences design decisions</li> <li>Work on cutting-edge AI UX challenges</li> </ul> <p><strong>What you’ll bring</strong></p> <ul> <li>Empathetic, curious and open-minded.</li> <li>Deep experience running mixed-methods research.</li> <li>Experience working directly with stakeholders and be comfortable guiding them to the most appropriate research approach (in particular if they have a different opinion).</li> <li>Experience working in a highly iterative, fast paced environment, and have the ability to pivot with sudden changes in direction.</li> <li><a href="https://handbook.gitlab.com/handbook/values/#efficiency">Self-motivated and self-managing</a>, with strong organizational skills.</li> <li>Ability to ramp up to a highly technical domain quickly.</li> <li>Share our <a href="https://handbook.gitlab.com/handbook/values/">values</a>, and work in accordance with those values.</li> <li>Able to conduct research in a fully remote setting.</li> <li>Experience working on enterprise and/or developer tooling products is a plus.</li> <li>Experience working on AI products, particularly for enterprise dev tooling, is a plus.</li> </ul> <p><strong>What you’ll do</strong></p> <ul> <li>Be the expert on the users within your allocated area of coverage: know how they use the GitLab, their pain points, their workflows, etc.</li> <li>Collaborate with GitLab designers, product managers and engineers on a wide array of research projects.</li> <li>Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out insights.</li> <li>Use a wide variety of qualitative and quantitative research methods to apply to research questions.</li> <li>Communicate out statuses and updates of project work to stakeholders.</li> </ul><div class="content-pay-transparency"><