<div class="content-intro">From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</div>About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a a Support Account Manager (IC3), you will serve as a key operational owner of the customer support experience for your assigned accounts. You will ensure cases move forward with urgency, customer expectations are well managed, and internal teams remain aligned on priorities, owners, blockers, and next steps. You will play an important role in both proactive account support and escalation execution; helping identify risk before it grows, restoring momentum when cases stall, and coordinating complex or business-critical issues with discipline and clarity. Success in this role requires strong communication, thoughtful prioritization, and the ability to translate technical investigation into business-relevant updates for customers and internal stakeholders. This is a full-time position based out of our&nbsp;Dublin office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use <ul> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Zendesk</li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">SupportLogic</li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Jira</li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Looker (basic reporting/metrics)</li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Backstage</li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">AI-enabled tools and automation</li> </ul> What You’ll Do Account support &amp; case coordination <ul> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Own the support experience for a portfolio of accounts by coordinating ticket progress, follow-ups, and customer communications.</li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Track and manage follow-up SLAs / status update cadence, ensuring customers receive timely updates, next steps, and realistic ETAs.</li> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Partner with Support Engineers to c

Support Account Manager - Escalations & Account Support

Job Description