Cashier Receptionist

Job Summary: The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer. Essential Responsibilities: • Reception, Check-ln, Check-out (where applicable) • Greet and assist patients that present • Follow appropriate patient registration/check-in policies and procedures • Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference. • Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc. • Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down. • Determine patients membership/benefits according to the benefit display • Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc. • Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary • Manage electronic in-basket • Use notes function where applicable to document prepayments • Obtain a patient medical record number when necessary • Order Health Plan cards as needed. • Collect co-pays and fees. Inform patients of available payment options. • Generate appropriate encounter forms per procedure electronically or manually if the system is down • Direct patients to appropriate area after the check-in process is completed • Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable. • Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients. • Initiate and complete required forms for all appointments per policy. • Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue • Assist patients by : • Explaining co-pays/applicable fees • Providing facility directions • Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office. • Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility. • Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where t