Operations Manager

Description: Lead with Purpose. Grow People. Protect What Matters. At Sprague Pest Solutions, we don’t just manage pests—we protect the places where people live, work, and produce food. We’re looking for an Operations Manager to lead our Eugene, Oregon branch operations team and help shape the future of our company, our clients, and our community. If you’re a people-first leader who thrives on building strong teams, improving processes, and delivering uncompromising service, this is your opportunity to make a meaningful impact. What You’ll Do As the Operations Manager, you’ll lead and support a team of Route Managers (commercial pest control technicians), ensuring safety, quality, compliance, and performance are at the heart of everything we do. You’ll partner closely with the Branch Manager to drive operational excellence and long-term growth. In this role, you will: Lead & Develop Your Team • Train, coach, and mentor technicians on pest management techniques, route efficiency, safety practices, and customer service standards. • Foster a culture of accountability, engagement, and continuous improvement. • Support coverage planning to ensure uninterrupted service during vacations or vacancies. Deliver Exceptional Service Quality • Regularly assess service quality to ensure it meets Sprague, client, and industry standards. • Partner with technicians to resolve customer concerns quickly and professionally. • Reinforce quality assurance expectations and best practices. Champion Safety & Compliance • Ensure all work is performed in accordance with Sprague safety standards and applicable local, state, and federal regulations. • Coach technicians on proper handling, storage, and disposal of pesticides and equipment. • Conduct vehicle and equipment inspections to maintain safety and readiness. Support Business Growth • Collaborate with sales and operations teams to build route density and identify new client opportunities. • Build trusted relationships with clients, vendors, suppliers, and the local community. • Assist with bids and planning for special services, including fumigation and bird work. Why Sprague? We’re more than a pest control company—we’re a team of professionals who care deeply about our clients and each other. We offer competitive pay, great benefits, and a chance to be part of something meaningful. • Impactful Work: Help businesses thrive by keeping their environments safe. • Career Growth: We invest in your development with training and advancement opportunities. • Team Culture: Join a supportive team that values integrity, innovation, and service excellence. What you’ll get working here: • Salary: $80000-85000 to start (depending on experience) plus annual bonus • A take-home service vehicle with gas card • Company-provided phone, uniforms, and safety equipment • On-the-job training and licensing • Pride in your work and the Sprague mission • A supportive team environment based on family values • Unlimited growth opport