Customer Retail Associate/Driver

Alpine Home Medical is honored to be one of Utah's premier Durable Medical Equipment providers and a proud recipient of Utah's Best in State award now for the last 13-consecutive years running. We are family-owned and proud to be doing business now for over 27 years in an industry dedicated to improving our customers’ lives. We are seeking a friendly, committed, and dedicated Customer Retail Associate/Driver who enjoys helping others and making a difference in people’s lives. In this position, you will be the “face of our company” and assist, educate, and provide solutions to our in-store customers, modeling a standard of excellence in providing superior customer service. You will be assessing and identifying customer needs, and efficiently performing all tasks related to our point-of-sale process with some delivery and set-up work as well. • *This is an hourly position -- and is eligible for commission. There is also rotational on-call work required in this role** Role and Responsibilities: • Greeting and assisting all walk-in customers, as providing an exceptional customer experience by ensuring the customer is always the priority. • Delivery and set-up of home medical equipment, and picking-up equipment in a timely manner • Creating and fostering customer relationships to build trust and appropriate expectations, assisting with customer questions on medical billing and/or disputes. • Recommending products to customers that best meets their medical needs and closing sales. • Answering incoming phone calls with an attentive, patient, and friendly demeanor. • Perform other duties as deemed appropriate by management. What We’ll Need from You: • Great customer service skills, with the ability to quickly identify customer needs and provide effective solutions. • Ability to learn about the products and accessories Alpine Home Medical carries and be able to educate and recommend products to customers to drive sales. • A polite, positive, and cooperative attitude, and willingness to be part of a team. • Computer literacy and the ability to handle different software and programs. • Superior communication skills, both verbal and written. • Great attention to detail. • Ability to effectively handle multiple tasks with numerous interruptions is a must, while keeping a positive and friendly attitude. • A High School Diploma or a G.E.D. There Will Also be Some Physical Requirements: • Reaching, crouching, kneeling, and stooping • Frequent use of computers and other technology, necessary to perform job functions, including POS system and ability to process register transactions • Frequently lift/move up to 75lbs What We’d Love to See: While not necessary, some big marks in your favor would include: prior experience in the HME industry and/or prior experience with medical insurance providers Why Work Here? Full-time employment at Alpine Home Medical offers many benefits, including Medical, Dental, Vision, and Life Insurance, 401(k) program with company