Director, Product Management - Next Gen Platform

<p>As <strong>Director of Product Management</strong> for our <strong>Next Gen Platform</strong>, you will lead & execute the product vision for our next generation issuance & processing platform focusing on platform modernization, service abstraction, scalability, and more, while supporting the growth of our new and existing customers. You will lead a team to cut across core components of our platform including issuing, fulfillment, processing, ledger, tokenization, and customer onboarding & enablement. This role bridges strategy, delivery, and operational excellence to ensure we continuously deliver customer value and exceptional platform performance.</p> <p>We work <a href="https://www.marqeta.com/blog/2022/05/10/flexible-first">Flexible First</a>. This role can be performed remotely anywhere within the United States or from our Oakland office. We’d love for you to join us!</p> <p><strong>The Impact You'll Have</strong></p> <ul> <li>Shape the strategic direction of Marqeta’s core platform and production support experience, directly influencing how $300B+ in annual TPV flows through our systems.</li> <li>Champion a product vision that unlocks platform scalability, operational excellence, and long-term customer trust across our ecosystem.</li> <li>Architecting "Operating Models" for medium-scale engineering organizations.</li> <li>Enable the company to move faster and with confidence by building resilient systems, intuitive tooling, and clear operating models across product and support.</li> <li>Drive alignment between customer needs, operational realities, and long-term product investments—ensuring Marqeta is positioned to lead in a dynamic payments landscape.</li> <li>Deliver measurable improvements to customer satisfaction and retention by embedding support insights directly into product planning and prioritization.</li> <li>Ensure Marqeta stays ahead of regulatory, network, and market shifts by turning external signals into internal advantage through strategic product bets.</li> <li>Be a critical voice in connecting platform capabilities with customer outcomes—ensuring every roadmap decision delivers impact at scale.</li> <li>Grow and mentor a senior product organization that excels at cross-functional leadership, systemic thinking, and operational rigor.</li> <li>Create an executive-friendly view of production health, product performance, and platform risk—turning complexity into clarity for decision-makers.</li> </ul> <p><strong>Who You Are </strong></p> <ul> <li>10+ years in product management leadership, with experience in payments, fintech, or SaaS platforms.</li> <li>Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution</li> <li>High EQ and leadership skills with a passion for coaching and growing diverse, high-performing teams.</li> <li>Exceptional communication skills, able to articulate complex technical concepts to business audiences and influence at all levels of the organization.</li> <li>Deep understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, and security services</li> <li>Deep technical acumen with familiarity across APIs, cloud services, distributed systems, and modern production support practices (observability, incident management, SLAs/SLOs).</li> <li>Proficient in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions</li> <li>Excellent technical acumen, curiosity, and familiarity with new technologie