Assistant Store Manager (Sur La Table)

With over 59 stores and the largest avocational cooking program in the US, **Sur La Table** offers an unsurpassed selection of exclusive and premium\-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind\-the\-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. **Position Overview** As an **Assistant Store Manager** at Sur La Table, you play a key role in the success of the store by assisting a high\-performing retail team that inspires customers throughout every stage of their culinary experience. The **Assistant Store Manager** helps cultivate a positive store culture focused on **\#bestincenter** service, a company\-wide standard for excellence in service. **Key Responsibilities****Leadership \& Team Development*** Supports the recruitment, training, and ongoing development of a high\-performing team to meet the business needs of both culinary and retail. * Provide coaching and feedback to ensure team members deliver outstanding customer experience. * Assist in development plans to support individual and team growth. **Customer Experience \& Brand Representation*** Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. * Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. * Ensure exceptional customer experience by leading a customer\-focused, Guest Obsessed culture. * Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. **Sales \& Business Performance*** Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations. * Analyze daily performance metrics, apply insights to drive results, and lead follow\-ups with the team to ensure execution. * Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates. **Operations \& Compliance*** Assist with daily store operations, ensuring compliance with company policies and procedures. * Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising. * Ensure store safety and cleanliness, addressing any maintenance needs promptly. * Assist with maintaining the accuracy and integrity of associate records, including but not limited to time and attendance data, food safety certifications, and personal information. * Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. * Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. **Physical Requirements*** Ability to communicate verbally and work cooperatively with associates and customers. * Ability to remain standing for up to 5 hours at a time. * Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor. * Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor. * Ability to lift and/or move merchandise weighing up to 50 lbs. * Ability to ascend/descend ladders to retrieve and/or move merchandise. * Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work. * Workweeks are expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights