Cleanroom Key Account Manager (Remote - West Coast)

**Meet Vestis®:** For the People Who Make It All Work At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running. Join us and build a career supporting the people who make it all work. **Job Overview:** Maintain and grow rental sales, adjacencies sales, direct sales, and customer retention rate in assigned account portfolio. Focus on mid\-size Key Accounts that have multiple locations that span multiple Vestis Market Centers and have significant AWRV. **Responsibilities/Essential Functions:** * Creates, builds and maintains positive business relationships with existing and assigned Cleanroom customers. * Ensures world class customer service. * Tracks all contract expiration dates (CXDs), manages the renewal process, develops and implements renewal plans, and provides timely progress reports for assigned accounts. * Analyzes reports and present during operating reviews the status of new and lost business, as well as shrinkage or growth within existing assigned account portfolio on a monthly basis. * Provides inventory reports, wearer reports, damage/loss reports, and all other special requests from the Primary Customer Contacts as requested. * Will provide timely follow up to customer headquarters as requested. * Maintains negotiating and discounting authority with assigned customers, including the establishment of pricing for products, for which KAM may engage in competitive pricing research. * Resolves account issues with regard to delivery, installation, credit and collections matters, product replacements, returns, and account history questions. * Works extensively with internal departments to coordinate the management of the accounts, including working with Supply Chain, Operations, Production, Credit/Collections and Marketing. * Performs other duties as assigned or requested. * Should be able to identify and implement actions to grow margin while identifying process, and cost improvement plans (which may include price increases) for customers. * Develop and coordinate sales presentations, business reviews, etc. * Build strong relationships with the market center operations teams and corporate support staff. \- Fully comply with Contract Renewal policies and procedures * Support an environment of continuous mutually beneficial improvements by making suggestions and implementing beneficial changes where possible **Knowledge/Skills/Abilities:** * Demonstrated ability to focus and provide dedicated Service Excellence and Customer Satisfaction. * Possesses Patience, Ability to Empathize, and Strong Listening Skills. * Excellent Verbal and Written communication skills. * Strong attention to detail. * Highly organized with strong time management skills. * Strong analytical, problem solving and conflict resolution with strong ability to anticipate and must bring challenging situations under control to mitigate contract\-threatening matters. * Demonstrated ability to work well in a team environment. * Demonstrated ability to build high, wide and deep internal and external relationships. * Proven ability to independently prioritize workload and make real time informed decisions. * Strong documentation skills. * Exemplifies a competitive, success\-driven and thriving desire to win attitude that has yielded results in previous roles. * Demonstrated capability to influence without authority. * Keen ability to challenge the status quo without damaging relationships within AUS. * Excellent working knowledge of MS Office including: Word, Excel and PowerPoint. * Ability to navigate SalesForce.com. * Possesses a clear understanding of how “things get done” at Vestis and a proven ability to broker internal collaboration. **Experience/Qualifications:** * A Bachelor's Degree in Business is p