Customer Program Manager

<p style="min-height:1.5em"><strong>Customer Program Manager</strong></p><p style="min-height:1.5em"><em>Cross-Site Project Coordination | Schedule &amp; Risk Management | High-Visibility Communication | SF Bay Area, CA</em></p><p style="min-height:1.5em"><strong>ABOUT NEXXA</strong></p><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="http://Nexxa.ai"><u>Nexxa.ai</u></a> is building artificial super intelligence for heavy industries — enabling machines, systems and operations to think, decide and act autonomously across manufacturing, large-scale infrastructure, logistics and legacy environments. Our mission is to translate deep technical breakthroughs into operational reality, solving some of the hardest systems-level problems in industry.</p><p style="min-height:1.5em"><strong>THE ROLE</strong></p><p style="min-height:1.5em"><em>Reporting to CPO</em></p><p style="min-height:1.5em">We're hiring a Customer Program Manager to be the operational backbone of our customer delivery engine. You'll manage project schedules, status visibility, and cross-site coordination across Applied AI and core engineering teams operating across global sites — ensuring every engagement ships on time with full visibility. You'll work alongside a Delivery Manager who owns the customer relationship and outcome quality, core-engineering remote project manager. Your job is to make sure the delivery machine runs — schedules are tracked, risks are flagged early, handoffs are clean, and every stakeholder knows exactly where things stand at any given moment.</p><p style="min-height:1.5em"><strong>WHAT YOU'LL DO</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Manage end-to-end project schedules for customer engagements across Applied AI (FDE team) and core engineering teams spanning multiple geographies and time zones</p></li><li><p style="min-height:1.5em">Maintain real-time project status visibility — Confluence boards, Jira tracking, weekly status reports — so leadership, engineering, and the Delivery Manager always have a single source of truth</p></li><li><p style="min-height:1.5em">Run internal project review cadences: bi-weekly planning reviews, customer submissions reviews, and dev question sessions across all active engagements</p></li><li><p style="min-height:1.5em">Proactively identify risks, dependencies, and blockers before they become surprises — escalate to the Delivery Manager with proposed mitigations, not after deadlines slip</p></li><li><p style="min-height:1.5em">Own cross-site coordination across multiple sites — bridging time zones, aligning handoffs, and ensuring nothing falls between teams</p></li><li><p style="min-height:1.5em">Drive daily and weekly status updates across all active projects — post EOD updates in team channels with key changes, blockers, and next actions tagged to DRIs</p></li><li><p style="min-height:1.5em">Prepare and deliver weekly internal status reports to the CPO every Friday — consolidating project health, risk register, and upcoming milestones across all accounts</p></li><li><p style="min-height:1.5em">Track and maintain delivery governance artifacts: project plans, feedback/release trackers, QA checklists, go-live readiness assessments</p></li><li><p style="min-height:1.5em">Coordinate resource allocation and capacity planning across FDEs and engineering — flag overload risks and propose reallocation before quality suffers</p></li><li><p style="min-height:1.5em">Ensure Jira hygiene: correct assignees, updated due dates, closed tickets, and clean backlogs — so automated reporting and AI tools produce accurate outputs</p></li><li><p style="min-height:1.5em">Support the Delivery Manager in preparing customer-facing materials: milestone review decks, progress summaries, and QBR data</p></li></ul><p style="min-height:1.5em"><strong>HOW THIS ROLE WORKS WITH THE DELIVERY MANAGER</strong></p><p style="min-height:1.5em">The CPM an