Platform Administrator

<div><p><strong><span data-contrast="auto">About Us</span></strong><span data-ccp-props="{\"134233117\":false,\"134233118\":false,\"335559738\":0,\"335559739\":280}">&nbsp;</span></p> <p>SharkNinja&nbsp;is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively&nbsp;impact&nbsp;people’s lives in homes around the world. <strong>Powered by two trusted, global brands, Shark and Ninja</strong>, the company has a proven&nbsp;track record&nbsp;of bringing disruptive innovation to market and developing one consumer product after another has allowed&nbsp;SharkNinja&nbsp;to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than&nbsp;4,100&nbsp;associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.&nbsp;</p> <p>&nbsp;</p></div><div><p><strong>Role Overview</strong></p> <p>We are seeking a motivated and detail-oriented <strong>CX DevOps &amp; Platform Administrator</strong> to support and maintain our customer experience technology platforms, with a primary focus on <strong>Salesforce Service Cloud and Enterprise CCaaS platform (Zoom, familiarity with Genesys, Amazon Connect is also relevant)</strong>. This role plays a key part in ensuring our CX systems remain stable, scalable, and aligned with evolving business needs.</p> <p>This is an ideal opportunity for an early-career professional looking to grow into <strong>CX systems development, integration engineering, or platform architecture</strong>, while gaining hands-on experience in <strong>DevOps, release management, and CX platform operations</strong>.</p> <p>You will work closely with CX engineers, system developers, and business stakeholders to support platform operations, assist with releases, and help implement improvements that<br/><br/>Please mention the word **ECONOMICAL** and tag RMjYwNTo1OWMwOjMxYzY6YzMwODo3OWJmOmM0OGI6YThjODo3NjI= when applying to show you read the job post completely (#RMjYwNTo1OWMwOjMxYzY6YzMwODo3OWJmOmM0OGI6YThjODo3NjI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.