Customer Experience Strategist

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-14 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience designing enterprise research using qualitative and quantitative methods Experience translating complex data into strategic design direction Experience leading advanced user research and data analysis initiatives Experience directing multi-method research including field, lab, and remote testing There is no substitute of education for specialized experience for the GS-15 position.