Department Coordinator

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business. Overhead Door Company of St. Louis™ , a DH Pace Company, is seeking to hire a Department Coordinator who will effectively coordinate field employees in St. Louis, MO . This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you! Job Responsibilities:  Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing  Ensuring customer COD payments are collected prior to job completion  Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets  Run, review and manage department reports to ensure the department is meeting customer expectations and commitments  Assist with billing paperwork and meeting customer billing document requirements  Create and maintain service tickets to ensure service dates are met  Work with estimating team to provide service quotes when required  Assist field techs with technical/mechanical troubleshooting/problem solving  Provide accurate work orders and picking lists to the warehouse for inventory pulling  Other responsibilities as assigned Job Qualifications:  Experience using Microsoft Office Suite  Experience in a dispatch or other high volume administration field is a plus  Must have excellent communication skills and focused on customer service  Must have good time management skills, be organized and the ability to multi-task  Represent the company in a professional manner Our benefit offerings include:   Medical, dental, and vision options: Available on the 1 st  day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1 st  year; 16 days accrued during your 2 nd  year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! &