Field Technician Iii

Overview Responsible for day-to-day SRO completion, downstream and upstream SNR maintenance and repair, troubleshooting and repair of all aspects of the HFC network from the node to the end of line, HFC (Hybrid Fibre Coaxial) node activation. RF alignment, node power supply troubleshooting, Outside Plant Construction (consisting of Aerial and Underground infrastructure), including new builds to support HFC plant extensions, FTTH Developments and Commercial Installations, installation and activation of new Outside Plant passive and active devices, construction of underground chambers inclusive of underground enclosures. This role also supports the requirements for mean time to repair Outside Plant faults/outages on the HFC and fibre transmission network. Responsibilities Troubleshoot, locate, and rectify reports of system deficiencies on the HFC Network. Recognize, troubleshoot, and repair ingress/egress events which are adversely affecting node SNR performance to meet Outside Plant KPI’s. Ensure overall system performance and picture quality by maintaining nodes and distribution amplifiers, passive devices in accordance with design specifications. Perform quality control tests and checks in the HFC Network. Replace defective Outside Plant, Network equipment that contributes to RF degradation in the HFC Network. Activate and align HFC network equipment, including distribution active devices. Read, understand, and interpret fibre designs. Timely troubleshooting of service impacting, HFC Network outages to meet Outside Plant Reliability KPI’s. Regular, consistent, and punctual attendance at work. Operate company vehicles in a safe and responsible manner. Communicate with NOC Support and all relevant personnel in a timely manner, during Network restoration activity. Timely completion of construction activity and daily assigned tasks. Timely completion of Outside Plant commercial installation construction requirements. Timely completion of construction repairs and requirements for restorations to the fibre network. Timely completion of construction repairs and requirements for restorations of the Aliv fibre transmission network. Respond to utility pole transfers or relocation requests. Oversee and maintain contractor relations to ensure the timely completion of projects. Provide Support to Network Design Team for RFP site survey details as well as any new additions or changes to the Outside Plant. Work in conjunction with other utility Companies and private contractors for coordination of request requirements (to include, but not limited to utility locate requests). Ensure all OSP construction activity is of high quality and meets installation guidelines. Be responsive and professional in addressing escalated customer service issues. Coordinate the availability of as-built aerial construction designs upon completion of network buildouts for new trunk, distribution, and service drop layouts. Maintain all company assigned assets (inclusive of but not limited to test equipment, tablets and specialized tools). Participate in Department training initiatives and requirements. Submit purchase order requisitions and return of receipts for vendor invoices. Ability to work flexible hours including nights, weekends, and holidays as necessary. Ability to travel to inter Family Islands to complete/respond to Engineering work requirements. Properly maintain company assigned vehicle interior/exterior and assigned test equipment. Operate company vehicles in a safe and responsible manner. Adhere to all company safety policies. Communicate with upper Management on all relevant reporting requirements in a timely manner. <li