Forward Deployed Engineer

Gradial helps marketers and creatives move from idea to execution faster. Our platform turns intent into action, automating website updates, design system migrations, and ongoing content optimization while preserving brand integrity across every touchpoint. Backed by leading investors, we’re building software that adapts to the user, not the other way around. We move with urgency, operate with ownership, and solve hard problems from first principles. If you want to do ambitious work, take real responsibility, and help define the future of AI-native content operations, you’ll do your best work here. The Role We’re hiring a Forward Deployed Engineer to lead implementations of our AI platform directly with customers. This role is ideal for a technically fluent builder who thrives at the intersection of engineering and problem solving; someone who wants to be hands-on with code while shaping how some of the world’s most recognizable brands modernize their content operations. As an FDE, you’ll own full-stack development for enterprise deployments, working side-by-side with customers to map complex workflows into scalable generative systems. You’ll move between discovery, prototyping, implementation, and post-launch optimization - translating real-world pain points into elegant technical solutions. What You'll Own Lead technical discovery and implementation for new enterprise customers, translating nuanced business processes into robust AI-native solutions. Build, deploy and optimize features that integrate customer systems with Gradial’s LLM driven platform. Develop reusable tools, adapters and configuration layers to support scalable enterprise onboarding. Collaborate with customer stakeholders (mainly within marketing, operations and engineering) to define requirements, surface edge cases and iterate in real time. Work closely with Gradial’s product and engineer teams to incorporate learnings from the field into our core roadmap. Contribute to internal technical documentation and implementation playbooks that accelerate future deployments. Own performance, reliability and maintainability for the solutions you ship, from backend architecture to customer UX. What We're Looking For 3+ years of software engineering or technical implementation experience, ideally in customer-facing contexts. Proficiency in programming languages such as TypeScript or similar, with a strong understanding of APIs and systems integration. Ability to rapidly understand unfamiliar technical ecosystems (CMS, DAM, workflow tools) and build integration paths. Excellent communication skills. Confident translating for both technical and non-technical stakeholders. High ownership mindset with comfort operating independently, navigating ambiguity. Willingness to travel occasionally (<10%) for customer discovery, deployment and relationship building. Nice to Have Experience working with enterprise customers; particularly in content, marketing or digital operations. Familiarity with LLMs, generative AI pipelines and agent-style automation frameworks. Background in consulting, technical solution engineering or internal tools engineering. Compensat