Implementation Manager (Client Facing - Non Technical)

We’re in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits. The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions. But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: The Implementation Manager leads onboarding for new Employers and Consultant partners, ensuring a clear, organized, and easy implementation process into the ParetoHealth community. This role owns each step from start to finish—owning timelines, coordinating details accurately, anticipating challenges and risks early, and delivering an exceptional experience that builds confidence and long-term satisfaction. Reporting to the Manager, Implementation Delivery this individual independently manages multiple concurrent implementations in a fast-paced, seasonal environment. The Implementation Manager plays a critical role in strengthening overall onboarding quality by executing effectively, adapting to change, and identifying and adopting improvements. Their work builds lasting, valued relationships for Employers and Consultants alike. Key Responsibilities: Own and manage implementations end-to-end, ensuring all deliverables are completed accurately, efficiently, and on time. Lead Employers and Consultant experience throughout onboarding by being proactive, managing expectations, and adapting to different audiences to ensure clarity, consistency, and customer satisfaction. Facilitate kick off calls, ongoing touchpoints, and status updates to maintain clarity, accountability, and momentum across all parties. Partner with internal teams including Sales, Underwriting, Account Management, and Cost Containment Operations to align priorities, share updates, manage dependencies, and anticipate needs across the onboarding process. Execute established processes and tools (e.g., Salesforce, InspirePlanner) with precision and timeliness, while identifying and adopting improvements that enhance efficiency and scalability. Demonstrate adapta