Mechanical Payload Integration & Customer Success Engineer

About Urban Sky:  Urban Sky is a venture-backed aerospace startup that pioneers utilization of the stratosphere and reimagines the way humans view and analyze the earth. We design, build, operate, and sell stratospheric balloon systems, and the data we collect supports a wide range of applications, from real-time wildfire monitoring to urban mapping. Our technology is also employed by government customers including the Department of Defense (DoD), NASA, and others. Urban Sky sends flight vehicles to the stratosphere on a weekly basis.  Our team consists of engineers, makers, developers, and doers who believe in the power of human potential when passion meets utility within a small, supportive team. At Urban Sky we strive to create a team culture grounded in candor, inclusion, respect and empowerment.  We aim to build the next chapter of stratospheric history in Denver and are seeking self-starting, open-minded, and hard-working team members.  About The Role:   Urban Sky is seeking a Payload Integration & Customer Success Engineer to serve as the primary interface between our customers and our stratospheric balloon platform. This is a highly cross-functional role centered on ensuring that third-party payloads are successfully integrated, qualified, and operated aboard our mHAB (micro High-Altitude Balloon) systems. You will be a trusted technical partner for our customers, many of whom have existing payloads not yet designed for the stratospheric environment, and will guide them from initial interface design through flight operations. This role demands the mindset of a systems engineer and the heart of a customer advocate. At times you will function as a deputy project lead, independently coordinating across customers, vendors, and internal teams. You will be in the field, at launches, and at customer sites, ready to support at a moment's notice. Above all, you will live, eat, and breathe the success of our customers. Key Responsibilities:   Customer Integration & Technical Support Serve as the primary technical point of contact for customers integrating third-party payloads onto Urban Sky's balloon platforms Guide customers through mechanical interface design, including structural provisions for stratospheric shock loads, thermal environments, and near-vacuum pressure conditions Review and provide feedback on customer payload designs to ensure compatibility with Urban Sky's mHAB systems and the stratospheric environment Support customers in developing environmental design provisions so that payloads can survive and operate in the stratosphere Integration, Test, & Verification Lead and support payload integration checkout activities, including mechanical fit checks and functional verification Execute and coordinate shock load testing and environmental qualification testing for customer payloads Support flight testing and post-flight assessment, working closely with our flight operations team Develop and maintain integration procedures, test plans, and technical documentati