Senior Director, Marketplace Strategy

About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach   Role Summary: The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time.   This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information.   Reports to: VP, Process Server Network  Key Responsibilities: Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement Identify ineffici