Service Manager, Preventative Maintenance (U.S.)

ThermalWorks LLC has an exciting opportunity for a Service Manager, Preventative Maintenance (U.S.), to join our team, responsible for the strategy, execution, and performance of all preventive maintenance (PM) programs for ThermalWorks equipment deployed within the U.S. market. This role owns PM contract delivery, renewal performance, field execution quality, and long-term equipment reliability. Startup & Commissioning and corrective maintenance are outside the primary scope of this role. The Service Manager, Preventative Maintenance (U.S.)   needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. The right person can work equally as well independently as with a team.    ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable, and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. Thermal Works is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle towards sustainable change. Are you ready to join the journey? Key Responsibilities Include but are not limited to: Preventive Maintenance Program Leadership: Ownership of PM standards, task lists, schedules, and documentation Define PM scopes, frequencies, and acceptance criteria Ensure PM execution aligns with equipment design limits and warranty requirements Develop and manage tiered PM offerings and renewal strategies Track PM compliance, findings, and required follow-up actions Field Execution & Quality Control: Lead U.S. PM teams and approved service partners Enforce Thermal Works safety, conduct, and quality standards Ensure consistent documentation, reporting, and close-out Drive continuous improvement using field data and trend analysis   Support the hiring, training, and development of service personnel   Ensure all service requests are handled in a timely manner based on needs   Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations   Establish stand