Sr. Customer Success Manager: Strategic

Role Overview Transcend is the compliance layer for customer data, the infrastructure that makes enterprise data AI-ready. We’re looking for a Sr. Strategic Customer Success Manager who can operate as a trusted business partner to 10–20 of our most complex, highest-value accounts: Fortune 500 enterprises actively trying to activate AI, personalization, and retail media, and running into data permissioning walls along the way. This is not a relationship management role, it’s a strategic advisory role. The right candidate understands that Transcend’s value isn’t compliance checkbox coverage. It’s unblocking AI initiatives, eliminating engineering bottlenecks, and helping customers prove that their data is clean, permissioned, and production-ready at scale. You’ll be the person who can connect a CIO’s AI roadmap to the data control gap holding it back, and show in measurable terms how Transcend closes it. This is a remote, <span style="font-weight: 400;" data-rich-links="{&quot;dde_di&quot;:&quot;kix.fd2vlg1oos9t&quot;,&quot;dde-fdv&quot;:&quot;Exempt&quot;,&quot;dde-sii&quot;:&quot;dropdownItem.j8hk01k4xej2&quot;,&quot;ddefe-ddi&quot;:{&quot;cv&quot;:{&quot;op&quot;:&quot;set&quot;,&quot;opValue&quot;:[{&quot;di-id&quot;:&quot;dropdownItem.nj84pritx0rq&quot;,&quot;di-v&quot;:&quot;Choose FLSA Status&quot;,&quot;di-dv&quot;:&quot;Choose FLSA Status&quot;,&quot;di-ts&quot;:{&quot;ts_bd&quot;:false,&quot;ts_fs&quot;:11,&quot;ts_ff&quot;:&quot;Arial&quot;,&quot;ts_it&quot;:false,&quot;ts_sc&quot;:false,&quot;ts_st&quot;:false,&quot;ts_tw&quot;:400,&quot;ts_un&quot;:false,&quot;ts_va&quot;:&quot;nor&quot;,&quot;ts_bgc2&quot;:{&quot;clr_type&quot;:0,&quot;hclr_color&quot;:&quot;#b10202&quot;},&quot;ts_fgc2&quot;:{&quot;clr_type&quot;:0,&quot;hclr_color&quot;:&quot;#ffcfc9&quot;},&quot;ts_bd_i&quot;:false,&quot;ts_fs_i&quot;:false,&quot;ts_ff_i&quot;:false,&quot;ts_it_i&quot;:false,&quot;ts_sc_i&quot;:false,&quot;ts_st_i&quot;:false,&quot;ts_un_i&quot;:false,&quot;ts_va_i&quot;:false,&quot;ts_bgc2_i&quot;:false,&quot;ts_fgc2_i&quot;:false},&quot;di-cv&quot;:{&quot;dicv_v&quot;:0,&quot;dicv_ft&quot;:0}},{&quot;di-id&quot;:&quot;dropdownItem.j8hk01k4xej2&quot;,&quot;di-v&quot;:&quot;Exempt&quot;,&quot;di-dv&quot;:&quot;Exempt&quot;,&quot;di-ts&quot;:{&quot;ts_bd&quot;:false,&quot;ts_fs&quot;:11,&quot;ts_ff&quot;:&quot;Arial&quot;,&quot;ts_it&quot;:false,&quot;ts_sc&quot;:false,&quot;ts_st&quot;:false,&quot;ts_tw&quot;:400,&quot;ts_un&quot;:false,&quot;ts_va&quot;:&quot;nor&quot;,&quot;ts_bgc2&quot;:{&quot;clr_type&quot;:0,&quot;hclr_color&quot;:&quot;#e6e6e6&quot;},&quot;ts_fgc2&quot;:{&quot;clr_type&quot;:0,&quot;hclr_color&quot;:&quot;#3d3d3d&quot;},&quot;ts_bd_i&quot;:false,&quot;ts_fs_i&quot;:false,&quot;ts_ff_i&quot;:false,&quot;ts_it_i&quot;:false,&quot;ts_sc_i&quot;:false,&quot;ts_st_i&quot;:false,&quot;ts_un_i&quot;:false,&quot;ts_va_i&quot;:false,&quot;ts_bgc