Strategic Partner Lead, Customer Success

Mission Summary: Reporting to the Senior Business Development Manager the Strategic Partner Lead, Customer Success will be responsible for identifying, building, and nurturing strategic partnerships that drive growth and expand opportunities with key commercial partners.&nbsp; This is a pivotal time to join Motional. We are transitioning from development to deployment, launching our commercial driverless service in Las Vegas in 2026. In collaboration with a major ride-hail partner, we are setting the stage to scale this technology to dozens of cities across the U.S. and internationally. This role requires a leader with a proven track record in forging successful alliances, negotiating complex agreements, and managing relationships with key stakeholders. You will serve as the "Voice of the Customer," owning the relationship at all levels of the organization, playing a critical role in shaping our commercial strategy and achieving our long-term objectives, ensuring our commercial operations translate into scalable, revenue-generating reality.&nbsp; This role will be expected to travel up to 40% of the time depending on the business purpose and partnership deliverables. What you'll be doing: Own the Partner Relationship: Serve as the primary commercial owner for critical accounts, navigating complex stakeholder maps to connect internal leads with their external counterparts. You will drive account health, retention, and efficiency by ensuring the right people are connected at the right time. Drive Cross-Functional Alignment: Act as the operational bridge between Commercial and technical execution teams (Product, Ops, TPM). You will translate high-level commercial milestones into clear directives, ensuring workstreams converge on time for successful deployments. Lead Strategic Collaborations: Establish the partnership's rhythm of business, including Quarterly Business Reviews (QBRs), Steering Committees, and executive briefings. You will lead internal alignment to ensure high-stakes partner events and demos are executed flawlessly. Define Success &amp; Track KPIs: Define what winning looks like for both Motional and our partners. You will track and report on key performance indicators across teams to ensure we are meeting contractual obligations and commercial goals. Support Market Expansion: Lead the rollout strategy for new launch markets, coordinating logistics between Operations, Strategy, technical teams and external partners. You will drive the readiness efforts required to move from pilot zones to full commercial scale. Create Data-Driven Feedback Loops: Translate partner insights—such as pickup/drop-off friction—into actionable engineering requests. You will close the loop between commercial reality and technical roadmaps to optimize the end-to-end passenger experience What we're looking for: Bachelor's degree in Business, Engineering, or equivalent field, or commensurate professional experience. 7+ years relevant professional experience in a similar role, experience working with autonomous vehicles, ride-hail, robotics or mobility industries. Cross-Functional Leadership: You have a proven ability to coordinate complex projects across technical and non-technical teams. You can translate commercial needs into clear directives for Product and Operations. <li&