Compliance Operations Specialist

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Compliance Operations Specialist. About the job At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and KYC, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio's Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some intermediate to advanced research and investigation skills and enjoys challenging and complex case work. Responsibilities In this role, you’ll: Work with team members across the organization to investigate issues, determine root cause gaps that bad actors exploit and determine how best to close those gaps.  Be responsible for onboarding new customers and perform due diligence. Resolve urgent issues impacting businesses, carriers and consumers worldwide.  Work independently to solve customer cases (with support from management, as needed)  Respond to and action incoming carrier partner notifications.  Effectively respond to intermediate to advanced questions from customers (external and internal) in core areas and intermediate questions across multiple areas.  Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain. Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity. Provide support for customers by email, and phone, to ensure customers have an excellent experience with Twilio. Qualifications  Not all applicants will have skills that match a job description exactly.