Guest Services Supervisor-Chicago Theatre

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the  Christmas Spectacular Starring the Radio City Rockettes , which has been a holiday tradition for more than 90 years. More information is available at  www.msgentertainment.com . Who are we hiring? The Guest Services Supervisor is responsible for providing a safe, positive and guest-friendly environment for each event at The Chicago Theatre. As a Guest Services Supervisor you will supervise and coach front of house staff and ensure staff have working knowledge of all pertinent event information and emergency procedures. The role requires partnership across functions to complete shift responsibilities in a fast paced, and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. The Guest Services Supervisor will report into the Guest Services Manager.   What will you do? Accountable for daily supervision and leadership of front of house staff. Demonstrate a positive attitude to achieve company objectives and goals. Create event notes and distribute usher position deployment. Prepare and complete all assigned event tasks in 24/7 venue management software. Actively utilize company systems in event preparation i.e. Workforce, Microsoft Office, TM1. Conduct Guest Services pre-shift briefings to inform staff of all pertinent event information. Complete a daily house safety check of theatre and report any building deficiencies to Dept M