Operational Transformation Associate

About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.  By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.  We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance . About the Role: We are seeking a skilled and detail-oriented Operational Transformation Associate to join our team. The successful candidate will be responsible for onboarding new agents and partners to the telephony system, troubleshooting agent-submitted tickets, documenting and maintaining procedures, and supporting other operational transformation projects as needed. This role involves working closely with cross-functional teams to ensure our technology solutions align with business needs. What You’ll Do: Configure technology platforms to align with business requirements, ensuring proper setup of features, workflows, and user access. Analyze platform reporting to understand performance, usage patterns, and potential issues, and communicate these internally for solutioning and prioritization. Provide technical support for platform users, resolving issues and troubleshooting problems to maintain optimal platform functionality. Assist in the implementation and integration of new technology platforms, coordinating with vendors and internal stakeholders. Develop and deliver end-user training materials and sessions, ensuring they understand how to use the platforms effectively. Draft and maintain comprehensive documentation of platform configurations, processes, and procedures. Work closely with IT and other departments to ensure the seamless onboarding of end users to technology platforms. Coordinate with platform vendors for support, updates, and enhancements. Assist with audits and risk assessments, including, but not limited to, user access management.  What We Look For: Experience with platform-specific technologies (e.g., CRM systems, ERP systems, cloud services). Analytical and problem-solving skills, with the ability to interpret data and provide actionable recommendations. Quality verbal and written communication skills, capable of conveying technical information to non-technical stakeholders. High attention to detail with a commitment to delivering high-quality work. &l