Operations Engineer Kuala Lumpur

<h2 style="margin-top: 18pt; margin-bottom: 4pt;"><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">ABOUT YOU</span></strong></h2> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">We are looking for an </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">Operations Engineer</span></strong><span style="font-size: 12pt; font-family: Arial, sans-serif;"> who is </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">technically curious, detail-oriented, a strong communicator, and proactive</span></strong><span style="font-size: 12pt; font-family: Arial, sans-serif;"> to join our </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">Global Technical Operations (GTO)</span></strong><span style="font-size: 12pt; font-family: Arial, sans-serif;"> team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents.</span></strong></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">Strong </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">troubleshooting skills, observability platform experience, and scripting ability</span></strong><span style="font-size: 12pt; font-family: Arial, sans-serif;"> are essential, along with experience in </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">SRE, DevOps, production operations, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming).</span></strong><span style="font-size: 12pt; font-family: Arial, sans-serif;"> The ability to </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications</span></strong><span style="font-size: 12pt; font-family: Arial, sans-serif;"> will be key to your success in this role.</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">If you're passionate about </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">keeping critical systems running and continuously improving operational processes</span></strong><span style="font-size: 12pt; font-family: Arial, sans-serif;"> and love </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">being the first to spot issues and the one who drives them to resolution for game developers and players worldwide,</span></strong><span style="font-size: 12pt; font-family: Arial, sans-serif;"> we would love to hear from you!</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">Operations Engineer, Kuala Lumpur</span></strong></p> <h2 style="margin-top: 18pt; margin-bottom: 4pt;"><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">ABOUT US</span></strong></h2> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and